topic Re: Need help processing payment in Get Support

Need help processing payment

TracyXia — Sun, 18 Jun 2023 21:23:11 GMT

Hi,

I am a new customer to public mobile and I am having trouble processing my debit payment despite with the right information, who should I contact for help?

thanks!

Re: Need help processing payment

BKNS27 — Sun, 18 Jun 2023 21:26:52 GMT

@TracyXia

Private message (envelope icon) a CS_Agent on your computer or tap on your avatar to right then Messages and private message them on the pencil/paper icon.

Is it a Canadian debit card? A CS_Agent should be able to help you.

Re: Need help processing payment

softech — Sun, 18 Jun 2023 21:26:43 GMT

@TracyXia you can wait an hour again and try to use Incognito mode to login My Account and try making the payment again

Or if you know the 4 digits account pin, after waiting the hour, use *611 and try to make payment there

But if you need support to further investigate, please open ticket by message them directly here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Need help processing payment

Handy1 — Sun, 18 Jun 2023 21:28:18 GMT

@TracyXia Please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<