topic Esim in Get Support

Esim

Sunny63 — Sun, 18 Jun 2023 19:19:54 GMT

My eSIM did not activate what to do now

HALIMACS — Sun, 18 Jun 2023 19:20:59 GMT

Try rebooting device, resetting network connections, and toggling airplane mode on/off @Sunny63

Handy1 — Sun, 18 Jun 2023 19:23:22 GMT

@Sunny63 If issues persist after trying @HALIMACS suggestions please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

softech — Sun, 18 Jun 2023 19:23:29 GMT

@Sunny63 give us more info. At which stage it had issue? and are you activating on iPhone or Android?

did you check your CC to see if PM took the money yet?

if they took the money, did you get to the stage to install QR code? you got the code via email? You tried to install and failed?

Yes, you can also open ticket by direct message support here to get it sorted out:

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there