topic Re: Double charged in Get Support

Double charged

Murrh — Sun, 18 Jun 2023 18:41:30 GMT

My bank account has two transactions for my account renewal.
Two transactions of 34.50 but should only be the one.
I have other bills so this causes concern.

Re: Double charged

esjliv — Sun, 18 Jun 2023 18:43:05 GMT

@Murrh Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).

The 2 ways to contact the Public Mobile Customer Support Agent (CSA)_Team are below:

1 - Normally Faster - use this link to: Get Help With Public Mobile Chatbot], OR

2 – Slower - Use this link to: Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: Private Message to Public Mobile Customer Support Agents (CSA)

Re: Double charged

Murrh — Sun, 18 Jun 2023 18:44:59 GMT

Only one account

Re: Double charged

Murrh — Sun, 18 Jun 2023 18:47:19 GMT

Ty for reply. Have never had this problem before. Money is tight and shows no reason why they charged me twice this morning. Maybe it is what you mentioned but that would be a first. It’s a Visa debit.

Re: Double charged

hTideGnow — Sun, 18 Jun 2023 18:50:25 GMT

Hi @Murrh Visa debit should hve no pending charges, you should message support and ask

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charged

Murrh — Mon, 19 Jun 2023 17:26:56 GMT

There’s nothing pending…they took out payment twice. It leaves my account immediately. I was my grocery money so I’m struggling because of it. Can’t seem to find answers or anyone to help fix it. Ty for your response. I’ll check out the link you sent!