topic Re: Payment in Get Support

Payment

SamuelHUI — Sun, 18 Jun 2023 23:02:45 GMT

i wanted to pay with my international HSBC debit card for the monthly bill, but its not working

Re: Payment

Handy1 — Sun, 18 Jun 2023 16:58:48 GMT

@SamuelHUI Sorry you can only use canadien issued bank visa / debit visa / Mastercard other option is vouchers from 7-11 / C tire etc and load them *611 or in my account payment page

add and American issued bank

Re: Payment

Dunkman — Sun, 18 Jun 2023 16:55:37 GMT

@SamuelHUI

Public mobile only accepts Canada or USA issued credit cards and Visa debit cards. You can purchase payment vouchers either in store or even online (recharge.com - service fee applies)

Re: Payment

Hollister — Sun, 18 Jun 2023 16:55:54 GMT

@SamuelHUI

Public Mobile currently accepts credit cards (Visa, MasterCard, American Express), Visa debit, and MasterCard debit cards issued by Canadian or American financial institutions that are associated with addresses in Canada or the U.S.

https://publicmobile.ca/en/bc/get-help/articles/update-or-remove-your-payment-card

Re: Payment

softech — Sun, 18 Jun 2023 16:56:26 GMT

@SamuelHUI is the HSBC debit issued outside of Canada and US, like issued in HK? Only those issued in Canada or US will work

Re: Payment

SamuelHUI — Sun, 18 Jun 2023 17:32:17 GMT

I just bought it on recharge that u suggested. they charged me money and said payment declined, is this a scam orr smth

Re: Payment

esjliv — Sun, 18 Jun 2023 17:37:58 GMT

@SamuelHUI wrote:
I just bought it on recharge that u suggested. they charged me money and said payment declined, is this a scam orr smth

@SamuelHUI - recharge should not be a scam; but it does charge a fee. Is the card you used accepted on this site? Are you sure they charged your card?

You can also look into obtaining a voucher to make a payment through 611 or use the "Instant top-up" option, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher