topic Re: Cannot send or receive PB calls in Get Support

Cannot send or receive PB calls

Diop — Sun, 18 Jun 2023 15:13:25 GMT

I'm having issues calling another public mobile number. The message states "sorry your call cannot be completed as dialed, please try again". When that number calls my number, its states the call cannot be completed because they dont have a US add-on. I don't have a US number and we live in the same ciy. Note, this issue started today. Your assistance is appreciated. Thank you.

Re: Cannot send or receive PB calls

Handy1 — Sun, 18 Jun 2023 14:05:30 GMT

@Diop This is wrong message but could be an indication that payment need to be made on the phone line . Log into your account does it say active or on hold . If on hold / suspended make manual payment and resumes services

Re: Cannot send or receive PB calls

BKNS27 — Sun, 18 Jun 2023 16:06:03 GMT

@Diop

It sounds like your account is suspended so make a payment on your account or purchase a voucher and dial 611 and enter the voucher number from these locations:

Walmart may not sell them anymore.

Re: Cannot send or receive PB calls

esjliv — Sun, 18 Jun 2023 18:38:15 GMT

@Diop - this message has occurred with other members too. I believe the fix was to let customer support know so they can reset something on your account. Therefore I would suggest you submit a ticket to CSA get this fixed.

The 2 ways to contact the Public Mobile Customer Support Agent (CSA)_Team are below:

1 - Normally Faster - use this link to: Get Help With Public Mobile Chatbot], OR

2 – Slower - Use this link to: Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: Private Message to Public Mobile Customer Support Agents (CSA)