topic Re: sim card in Get Support

sim card

Burry — Sun, 18 Jun 2023 15:17:54 GMT

Hi, purchased a new moto g 2022. I took my sim card and resized it and it fits perfect. When I turn on my phone, it asks for a SIM Service Provider Unlock PIN. Does anyone know it is or what I do here? If I dismiss this and get into my phone, it indicates that the sim card it invalid. Any help would be greatly appreciated. Thanking you in avance.

Re: sim card

softech — Sun, 18 Jun 2023 15:22:03 GMT

@Burry

this is a carrier unlock code it is asking for. You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)

If you buy it from someone else, you have to go back to the seller and ask him to get it from the carrier he got it from

Re: sim card

dust2dust — Sun, 18 Jun 2023 15:23:14 GMT

New like sealed like shrink-wrapped like sticker never opened? It sounds a bit like it might be locked to a provider but it certainly shouldn't be.

Re: sim card

Grinch — Sun, 18 Jun 2023 15:51:34 GMT

Did you buy it in Canada? If yes, take it back and asked for a carrier unlocked one. All phones sold in Canada since December 1 2017 must be sold unlocked.

https://www.canada.ca/en/radio-television-telecommunications/news/2017/06/crtc_puts_an_endtolockedcellphonesandunlockingfees.html

Re: sim card

BKNS27 — Sun, 18 Jun 2023 15:59:31 GMT

@Burry

Sorry, you got a locked or Blacklisted phone. Where did you buy it from?