topic Re: Is the PM Eversafe security an improvement? in Get Support

Is the PM Eversafe security an improvement?

Old4 — Sun, 18 Jun 2023 23:13:44 GMT

The new PM app is causing problems for many users that didn’t have problems before its introduction —- so is it an improvement ?

It also begs the question— did they implement Eversafe because there were security problems with the old system?

Re: Is the PM Eversafe security an improvement?

softech — Sun, 18 Jun 2023 13:27:59 GMT

@Old4 for what I understand, PM needs a way to have a single login for My Account/My Rewards/Community, hence EverSafe is the solution for that

Re: Is the PM Eversafe security an improvement?

Handy1 — Sun, 18 Jun 2023 13:28:30 GMT

@Old4 Security wise it’s an improvement hands down . But is it cumbersome absolutely

Re: Is the PM Eversafe security an improvement?

Old4 — Sun, 18 Jun 2023 14:07:05 GMT

When it works, it very simple to navigate.

Re: Is the PM Eversafe security an improvement?

softech — Sun, 18 Jun 2023 14:30:20 GMT

@Old4 honest, after it is setup , it is as easy as any login. EverSafe is just Telus inhouse login system, they just give it a fancy name 🙂

https://www.telus.com/en/support/article/telus-eversafe

Re: Is the PM Eversafe security an improvement?

esjliv — Sun, 18 Jun 2023 18:42:10 GMT

We can only hope this increases security @Old4

With the implementation of an App, I am sure there are more ways to infiltrate one's information, so if Public Mobile is using EverSafe to do this, then great. I'll take better security any day.

Re: Is the PM Eversafe security an improvement?

computergeek541 — Sun, 18 Jun 2023 23:18:42 GMT

@Old4 wrote:
The new PM app is causing problems for many users that didn’t have problems before its introduction —- so is it an improvement ?
It also begs the question— did they implement Eversafe because there were security problems with the old system?

I think that the quetsin needs to be asked about who EverSafe is and whether the login credientials are being stored by a different company other than Telus.

In some ways, the new system is worse. This isn't the fault of the EverSafe system, but the app is a a serious security vulnerability. If anyone logs in using the app and then logs out, the next person to log in will see the previos person's account information. This is unacceptable when there are shared devices. I can only speculate for situions when this happens whether any account changes would be made to the correct account.