topic Unconditional Call Forwarding not working in Get Support

Unconditional Call Forwarding not working

jszhao — Sun, 18 Jun 2023 05:55:11 GMT

Hi, I am leaving today around 6 pm and trying to forward all my calls to a voip phone number. "Connection problem or invalid MMI code" pops up every time. I am not going to take my public mobile phone with me so once I leave around 6 pm, I won't be able to set it. Please advise.

Re: Unconditional Call Forwarding not working

dust2dust — Sun, 18 Jun 2023 06:05:08 GMT

~~Just do all forwarding. That still works.~~ Can you set it in the dialer? Or did you use *21*whatevernumber#

Adding - realized the subject line

Re: Unconditional Call Forwarding not working

jszhao — Sun, 18 Jun 2023 06:05:21 GMT

Unfortunately, I was not able to. I pressed "21 phonenumber #" then press the green "call". The error message appeared.

Re: Unconditional Call Forwarding not working

dust2dust — Sun, 18 Jun 2023 06:08:07 GMT

Read the code carefully. But you can often set this in the dialer itself without dialing a code.

Re: Unconditional Call Forwarding not working

jszhao — Sun, 18 Jun 2023 06:25:34 GMT

What do you mean by "Can you set it in the dialer? Or did you use *21*whatevernumber#" ?

@dust2dust wrote:
~~Just do all forwarding. That still works.~~ Can you set it in the dialer? Or did you use *21*whatevernumber#
Adding - realized the subject line

We always need to use the dialer to enter the *21*whatevernumber#, don't we? I opened my phone's dialpad AND pressed "21whatevernumber#". Should I press the star key before and after "21"?

Re: Unconditional Call Forwarding not working

jszhao — Sun, 18 Jun 2023 06:28:37 GMT

I guess I missed the "*". In this instruction https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding, the star key is not there.

Re: Unconditional Call Forwarding not working

dust2dust — Sun, 18 Jun 2023 06:43:01 GMT

lol yeah, no *. That's what I wrote though - with the *.

On my stock Samsung dialer I can go to its settings, supplementary services, call forwarding, always forward - and tap it and set a number. No dial code.

Re: Unconditional Call Forwarding not working

jszhao — Sun, 18 Jun 2023 07:35:50 GMT

Thank you very much for the prompt help. I am taking my Samsung with me, using esim. The old phone does not have call forwarding in the call settings.

Re: Unconditional Call Forwarding not working

esjliv — Sun, 18 Jun 2023 19:02:09 GMT

@jszhao wrote:
Thank you very much for the prompt help. I am taking my Samsung with me, using esim. The old phone does not have call forwarding in the call settings.

@jszhao - so you are using an old phone to leave in Canada for call forwarding?

Call fowarding: https://www.publicmobile.ca/en/ab/get-help/articles/call-forwarding

Does this post help regarding call forwarding issue with volte: https://productioncommunity.publicmobile.ca/t5/Get-Support/Conditional-Forwarding-with-VoLTE/m-p/960736