topic Re: Account email not accepted in Get Support

Account email not accepted

Sabrina81 — Sun, 18 Jun 2023 04:39:53 GMT

With the new public mobile platform, my daughter’s account email is not recognized anymore. She receives emails from public mobile but cannot access her account. Her email is a school one (@cra.education) and public mobile platform says to enter a valid email! I checked with the school IT, and the problem is not from their side.

How can we access her account? Is there a way to change the email associated with her account even if public mobile doesn’t let us get into her account?

Is there a way to talk to someone to be able to get access to her account?

Re: Account email not accepted

Handy1 — Sun, 18 Jun 2023 02:59:59 GMT

@Sabrina81 wait an hour . Use the email she gets mail from public mobile and hit forgot password .get code sent to email verify it . Create new password and then sign in again with new password sending code to the phone

if that doesn’t work please message support

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Account email not accepted

softech — Sun, 18 Jun 2023 03:03:03 GMT

@Sabrina81

Try to start with Forgot email, it will send a code to your phone, see if PM can locate the email address used

https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true

Re: Account email not accepted

Sabrina81 — Sun, 18 Jun 2023 03:27:49 GMT

It did not work. She received emails from public mobile and clicks on recovery link from email but then it says the email is invalid!

I wrote an email to support but haven’t gotten a response.

Re: Account email not accepted

Sabrina81 — Sun, 18 Jun 2023 03:30:03 GMT

It doesn’t work. She gets emails from public mobile but then cannot enter that sane email to enter her account. It says to enter a valid email, and she’s a entering the same email address to which she got an email from public mobile!

Re: Account email not accepted

Handy1 — Sun, 18 Jun 2023 03:32:53 GMT

@Sabrina81 You won’t hear back from them tonight check your community in box tm morning and you should have reply then or soon after