topic Re: Service not working in Get Support

Service not working

Nadinewest — Sat, 17 Jun 2023 23:45:02 GMT

Hello , I received a message that my data was turned off. Why is that? I paid my outstanding bill and want answers as to why I feel like I need to switch providers . I cannot call and talk to a rep either . These new changes are frustrating!

Re: Service not working

dust2dust — Sat, 17 Jun 2023 23:47:22 GMT

But is data working now? If not then try going in and out of airplane mode. Or restart. Or power cycle. Yes the new system is frustrating and ridiculously slow.

Re: Service not working

softech — Sat, 17 Jun 2023 23:54:37 GMT

@Nadinewest you got a sms saying you used 100% of the data?

best check is to check the My Account usage. To avoid confusion from browser cache, please login My Account using Incognito mode and check how much data used.

If it shows you still have data left and you came still use data, GOOD!

If it shows you still have data and you cannot use it, check if you have data limiter enabled on your device and turn that off

Let us know how it goes