topic Re: My phone number has changed automatically. What the heck?! in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-number-has-changed-automatically-What-the-heck/m-p/1001685#M697337 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/297492">@johannzz</a>&nbsp;did you join PM around a month ago and request porting number into PM? If you did, did you notice you didn't receive any incoming calls at all?&nbsp;</P><P><SPAN>If you joined PM around a month ago and didn't receive any incoming calls, it is likely the port was not completed. Your old provider sent you a text and you were supposed t</SPAN><SPAN>o reply YES but you didn't.&nbsp; It has been a month and the porting request is now voided.&nbsp; PM has to assign you a new number in such situation</SPAN></P><P><SPAN>No worry, if your old account still active, you can login to My Account and go to Profile page and request porting again using <STRONG>Transfer</STRONG>&nbsp;a n<STRONG>umber</STRONG> there, but you have to make sure you reply the text from the old provider for the port to complete&nbsp;</SPAN></P><P>&nbsp;</P> Sat, 17 Jun 2023 20:25:06 GMT softech 2023-06-17T20:25:06Z My phone number has changed automatically. What the heck?! https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-number-has-changed-automatically-What-the-heck/m-p/1001679#M697333 <P>As above</P> Sat, 17 Jun 2023 20:18:55 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-number-has-changed-automatically-What-the-heck/m-p/1001679#M697333 johannzz 2023-06-17T20:18:55Z Re: My phone number has changed automatically. What the heck?! https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-number-has-changed-automatically-What-the-heck/m-p/1001682#M697335 <P>Can't even submit a help ticket.. what. the. heck public mobile. Would love to have my old number back thx!</P> Sat, 17 Jun 2023 20:23:03 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-number-has-changed-automatically-What-the-heck/m-p/1001682#M697335 johannzz 2023-06-17T20:23:03Z Re: My phone number has changed automatically. What the heck?! https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-number-has-changed-automatically-What-the-heck/m-p/1001683#M697336 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/297492">@johannzz</a>&nbsp;</P><P>is it possible you may not have replied yes to a port authorization request if you were moving your number over?</P><P>If that is the case, the system may have assigned a temporary number.</P> Sat, 17 Jun 2023 20:23:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-number-has-changed-automatically-What-the-heck/m-p/1001683#M697336 HALIMACS 2023-06-17T20:23:36Z Re: My phone number has changed automatically. What the heck?! https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-number-has-changed-automatically-What-the-heck/m-p/1001685#M697337 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/297492">@johannzz</a>&nbsp;did you join PM around a month ago and request porting number into PM? If you did, did you notice you didn't receive any incoming calls at all?&nbsp;</P><P><SPAN>If you joined PM around a month ago and didn't receive any incoming calls, it is likely the port was not completed. Your old provider sent you a text and you were supposed t</SPAN><SPAN>o reply YES but you didn't.&nbsp; It has been a month and the porting request is now voided.&nbsp; PM has to assign you a new number in such situation</SPAN></P><P><SPAN>No worry, if your old account still active, you can login to My Account and go to Profile page and request porting again using <STRONG>Transfer</STRONG>&nbsp;a n<STRONG>umber</STRONG> there, but you have to make sure you reply the text from the old provider for the port to complete&nbsp;</SPAN></P><P>&nbsp;</P> Sat, 17 Jun 2023 20:25:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-number-has-changed-automatically-What-the-heck/m-p/1001685#M697337 softech 2023-06-17T20:25:06Z Re: My phone number has changed automatically. What the heck?! https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-number-has-changed-automatically-What-the-heck/m-p/1001701#M697351 <P>....and put the old sim in a phone as that is where the confirmation goes to.</P> Sat, 17 Jun 2023 21:03:23 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-number-has-changed-automatically-What-the-heck/m-p/1001701#M697351 dust2dust 2023-06-17T21:03:23Z