topic Re: I can't port my number out in Get Support

I can't port my number out

Cellexcite12 — Sat, 17 Jun 2023 17:48:12 GMT

I'm trying to port my number over to rogers and it won't let me. My sim card was lost in a bad crash and I'm unable to use my phone can a mod please help to okay the port request? I can't sign into my pm account cause I can't accept the text to my number to login either.

Re: I can't port my number out

dust2dust — Sat, 17 Jun 2023 17:53:23 GMT

Had you previously finished the new sign up system? If not then you might be able to work around it by entering incorrect codes a few times and then finally being able to get an email. Or trying to change the password. Then buy a sim and change it in the system. Then you should be able to do the normal process of porting out. This account has to be active to do that of course.

Adding - if you had set it up then click on resend code and it should give other options.

Re: I can't port my number out

softech — Sat, 17 Jun 2023 17:53:00 GMT

@Cellexcite12 it is a regular procedure to receive a text from PM and you approve with a YES to port out the line. The procedure is to avoid sim fraud. You likely have to buy a new PM sim and them login PM My Account to complete the change sim process to be able to complete the required text approvals.

I am not sure PM will allow a verbal approval without the text approval, you can try to message them and see what they say. please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: I can't port my number out

Handy1 — Sat, 17 Jun 2023 17:56:59 GMT

@Cellexcite12 Your public mobile account needs be active to port . Rodgers’s will initiate the port .while leaving PM SIM card in phone to reply YES to confirmation text from PM . You will have 90 mins to do this . Once done pop Rodgers’s SIM card in and away you go . And once ported out you PM account will close automatically .But here’s how to contact support

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: I can't port my number out

Cellexcite12 — Sat, 17 Jun 2023 17:58:36 GMT

You obviously didn't read my message to begin with.

Re: I can't port my number out

Yummy — Sat, 17 Jun 2023 17:59:04 GMT

You could try talking to agent regrading porting out Without SIM but regular procedure is to have SIM in the phone and follow porting procedure.

Re: I can't port my number out

hTideGnow — Sat, 17 Jun 2023 17:59:13 GMT

Hi @Cellexcite12 for login My Account, try Resend code and the see if End email is an option there

But you said you don't have the sim anymore? Then you can't reciece the porting approval text and that could be a problem.

Re: I can't port my number out

XionBunny — Sat, 17 Jun 2023 18:22:15 GMT

Most of the time, you can consider your old number lost at this point. This is because number transfers these days have security procedures that require your old sim card, so you will need your old sim and your account will have to be active.

Re: I can't port my number out

dust2dust — Sat, 17 Jun 2023 19:21:01 GMT

@Brilliance- The port message from here will not go to a Rogers sim.