topic Re: Overcharged @CS_AGENT in Get Support

Overcharged @CS_AGENT

Jared9 — Sat, 17 Jun 2023 12:42:47 GMT

@CS_Agent I've been over-charged the last two cycles and I am wondering as to why?

Thanks.

Re: Overcharged @CS_AGENT

hairbag1 — Sat, 17 Jun 2023 12:45:13 GMT

@Jared9

you won't catch attention of CSA here in Community Forum...you need to click link ...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged @CS_AGENT

Handy1 — Sat, 17 Jun 2023 12:46:26 GMT

@Jared9 Please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Overcharged @CS_AGENT

Jared9 — Sat, 17 Jun 2023 12:47:15 GMT

Ah, thank you!

Re: Overcharged @CS_AGENT

hairbag1 — Sat, 17 Jun 2023 12:48:59 GMT

@Jared9

no prob...let us know how you make out.

Watch the little envelop icon on top right side of page will be highlighted when they respond to you.

Re: Overcharged @CS_AGENT

softech — Sat, 17 Jun 2023 14:29:57 GMT

@Jared9 when did you join PM? if you joined in around 2 or 3 months ago, was there any problem with activation? did you have to re-attempt multiple times? Just worry if any "ghost" account was created and hence you got charge multiple times for couple cycles already

Re: Overcharged @CS_AGENT

Jared9 — Sat, 17 Jun 2023 14:43:10 GMT

I joined in 2017. No, I haven’t had any re-attempts. I have started noticing 5G on my phone when previously it was LTE. But, looks like my plan is still the same.

Re: Overcharged @CS_AGENT

softech — Sat, 17 Jun 2023 15:04:02 GMT

@Jared9 you can connect to 5G network even you are on 3G or 4G plan. The plan you pick is a 3G speed or LTE speed plan, you can use any of the 3G/4G/5G network, just that the speed will be capped accordingly

With your duplicated payments, check with support, I saw some existing subscribers have that problem lately too