topic Re: @CS_Agent in Get Support

@CS_Agent

iorgi — Sat, 17 Jun 2023 06:39:59 GMT

Can't use the Subscribe Online button. When I try I always get the following page:

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Try Again

Re: @CS_Agent

Hollister — Sat, 17 Jun 2023 05:26:23 GMT

@iorgi

Try again but clear your browser cache and open a new browser window in incognito.

Re: @CS_Agent

iorgi — Sat, 17 Jun 2023 05:29:33 GMT

I've already done that many times. I even changed from using the browser on my mobile phone to the one on my laptop. still no luck. I need a CS Agent's help but can't even sign in without getting this error.

Re: @CS_Agent

Handy1 — Sat, 17 Jun 2023 05:29:44 GMT

@iorgi Try again incognito private mode or different device even . Also if you’re trying in website maybe try the new PM app instead . I had issue in the website , and tried on the app and it worked

Re: @CS_Agent

Handy1 — Sat, 17 Jun 2023 05:32:04 GMT

@iorgi Please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: @CS_Agent

Hollister — Sat, 17 Jun 2023 05:32:46 GMT

@iorgi

I am able to access my account rn on IPad with browser.

Re: @CS_Agent

iorgi — Sat, 17 Jun 2023 05:35:32 GMT

Where can I get the new PM app? GooglePlay?

Re: @CS_Agent

iorgi — Sat, 17 Jun 2023 05:36:36 GMT

I'm using a browser on the Public Mobile Website.

Re: @CS_Agent

iorgi — Sat, 17 Jun 2023 05:40:11 GMT

I couldn't do that either. That's why I came here. But the link you sent worked though I'm still waiting for a response.

Re: @CS_Agent

Hollister — Sat, 17 Jun 2023 05:45:58 GMT

@iorgi

Hours of operation.

Monday to Sunday, 9 AM to 10 PM EST.

Re: @CS_Agent

iorgi — Sat, 17 Jun 2023 05:51:38 GMT

No! No! No! This was NOT the a solution. I'm just getting so frustrated that I clicked the wrong button, I'd meant to click Reply not Accepted solution! I can't log in to the mobile app either. I just get sent in a loop that brings me back to the beginning of the log in page.

Re: @CS_Agent

iorgi — Sat, 17 Jun 2023 05:54:53 GMT

I have NOT found a solution and think the button for accepting a solution and the reply button should not be right next to each other, or at least there should be another confirmation, dialog before accepting a solution. Maybe with a suggestion to thank the poster who'd offered the solution, and an option to cancel the acceptance of the solution.

Re: @CS_Agent

iorgi — Sat, 17 Jun 2023 05:57:28 GMT

Wow! So helpful! I didn't even notice the little drop down arrow.
Thanks so much.

Re: @CS_Agent

iorgi — Sat, 17 Jun 2023 06:03:05 GMT

Understood, but I still think that accepting a solution should be a two step process with a confirmation dialog, to prevent inadvertent accepting of incorrect solutions. Thanks to your advice the not so obvious to noobs drop down arrow helped me rectify my mistake, but I'm sure others have just given up when they couldn't figure it out.

Re: @CS_Agent

iorgi — Sat, 17 Jun 2023 06:06:49 GMT

3 different browsers tried, incognito session tried, 2 separate devices tried. This is a disaster.

Re: @CS_Agent

iorgi — Sat, 17 Jun 2023 06:09:54 GMT

Oh! ...and the Public Mobile app from GooglePlay didn't work either!

Re: @CS_Agent

iorgi — Sat, 17 Jun 2023 06:13:47 GMT

Well, since I'm in BC, it's only 23:11 here but I understand that you mean EST not PST. It seems I have no choice. I don't even have a phone number at all right now because of this debacle! I've just returned from living abroad and can't even call anyone now! So frustrating!

Re: @CS_Agent

iorgi — Sat, 17 Jun 2023 06:14:25 GMT

Re: @CS_Agent

iorgi — Sat, 17 Jun 2023 06:16:21 GMT

I have a theory! Could it be because my family name is 18 letters long with a hyphen in the middle? ie 2 family names hyphenated. Could this be causing the system to bug out?

Re: @CS_Agent

iorgi — Sat, 17 Jun 2023 06:32:46 GMT

The app seems to be sending me to Firefox, my default browser, with a "Checking your session ..." message, then a pop-up comes that says "Open in another app Would you like to leave Firefox to view this content?" with 2 choices below, either Cancel or Open. If I tap "Cancel" it just gets stuck in this loop of "Checking your session ..." which goes black and then restarts "Checking your session ...". If I tap "Open" it redirects me back to the app's Log In page.