topic Re: Subscription not activated in Get Support

Subscription not activated

Deadking87 — Sat, 17 Jun 2023 04:02:44 GMT

Hi , just wondering why I keep getting a subscription not activated error in my app

Re: Subscription not activated

softech — Sat, 17 Jun 2023 04:09:45 GMT

@Deadking87 do you have PM service now? voice calls? text? data?

What happen if you login My Account site instead of using the app? does it show you have a current subscription and a current cycle date??

Re: Subscription not activated

Deadking87 — Sat, 17 Jun 2023 04:22:09 GMT

No service..

And everytime I log in to site it take me to the app and says subscription not activated

Re: Subscription not activated

TheKaburagi — Sat, 17 Jun 2023 12:25:10 GMT

You'll have to send a private message to CS_Agent, click on the top right envelope button to get started. I had to do that when my subscription was not activated, they have to verify a few things and then probably try to manually do it. Might take a bit of time but they're good at keeping you up to date on fixing your issue.

Re: Subscription not activated

esjliv — Sat, 17 Jun 2023 12:53:28 GMT

@Deadking87 wrote:
Hi , just wondering why I keep getting a subscription not activated error in my app

@Deadking87 I've seen 'on hold'. This literally says "subscription not activated"? But you seen this are you seeing your current plan listed at all? If not, and this was a plan you cannot get currently in the inmarket list of plans, for sure submit a ticket to CSA and tell them asap.

If you see your plan currently listed, what happens when you make a manual payment on your account, then choose to reactivate it?