topic Re: LTE speed in Get Support

LTE speed

Lens20 — Fri, 16 Jun 2023 23:23:32 GMT

I have 4G plan. Speedtest shows download speed less then 1Mbps. Upload is much slower.

How do I get Public Mobile to fix this?

Re: LTE speed

softech — Fri, 16 Jun 2023 23:24:58 GMT

@Lens20 of course that does not look right. 1Mbps is not even the speed for 3G plan

Start with clicking Reset All networks and see if it works

Also, if possible, try to test your PM sim card in another phone

And try it in different area, just in case it is a local network issue

Re: LTE speed

HALIMACS — Fri, 16 Jun 2023 23:32:22 GMT

@Lens20

Also make certain your device is not using a Wi-Fi connection when completing the test.

If you may have a weak Wi-Fi signal being picked up, the speed test may be using that signal to complete the test.

To be certain, disable the Wi-Fi, then ensure only mobile data is enabled.

Re: LTE speed

Lens20 — Sat, 17 Jun 2023 00:20:56 GMT

I'll try in a different area next time I'm out.

Re: LTE speed

Lens20 — Sat, 17 Jun 2023 00:21:40 GMT

Wi-Fi is off.

Re: LTE speed

softech — Sat, 17 Jun 2023 00:27:10 GMT

@Lens20

in the meantime, check your Preferred network type. Change it to different one and test it out. Instead of Automatic, Start with 4G, then try 3G Only and see if any of those settings give you better speed

Re: LTE speed

Lens20 — Sat, 17 Jun 2023 00:56:01 GMT

Won't connect to other networks. Turned off LTE. Connected to 3G.

Interesting -- Speed increased to 4 Mbps download. My phone status shows 4G instead of LTE. However, I'm sure that I'm on a 3G network now.

Re: LTE speed

softech — Sat, 17 Jun 2023 00:57:33 GMT

@Lens20 you have a Samsung ? 4G is 3G for most Samsung devices 🙂

you have 5G option? try that..

Re: LTE speed

dust2dust — Sat, 17 Jun 2023 01:05:51 GMT

It's not all Samsungs. If I set to LTE etc then I get 4G and even 4G+. When I set to 3G only I get H+. If I set to 2G only I get nuttin.

Another Samsung does get 4G on WCDMA Only. LTE+ on LTE etc. 5G on 5G etc.

Re: LTE speed

Lens20 — Sat, 17 Jun 2023 01:08:01 GMT

Yes, Samsung S20. No specific 5G setting, but the phone is 5G capable. I assume that I would need a 5G plan with Public Mobile in order to access the 5G network.

Re: LTE speed

softech — Sun, 18 Jun 2023 05:21:41 GMT

@Lens20

No, you can access 5G network even you are on 4G or 3G plan. The 4G/3G plan are just 4G speed/3G speed plan, you can access other network no problem, just the speed will be capped accordingly

Re: LTE speed

dust2dust — Sat, 17 Jun 2023 01:31:35 GMT

@softech- What are you right about? I thought we were all here helping everybody all respectfully and all. My phone is different from what you said. So...not most Samsungs. Oh I can edit too. I was merely adding a data point confirming that it was not all.

@Lens20- Have you made sure the phone has all OS updates? I "manage" a phone that was 5G from the start but it wasn't showing. Then an update happened and out came 5G. That plan is the $15 3G speed plan. It connects to 5G fine. But if you don't see any 5G option then you have a different OS. That update also brought volte.

Re: LTE speed

Lens20 — Sat, 17 Jun 2023 01:42:29 GMT

I have all OS updates. We may not have 5G available in my rural area yet.

Re: LTE speed

softech — Sat, 17 Jun 2023 02:03:51 GMT

@Lens20

you can check PM 5G coverage map here

https://www.publicmobile.ca/en/on/coverage

and did you try using Reset All networks to see if it helps to get back a more resonable LTE speed?

Re: LTE speed

dust2dust — Sat, 17 Jun 2023 02:50:08 GMT

What is the OS version? My phone has all of its updates too but it stops at 12. It won't be getting 13. The other device did get to 13. The 5G option showed up before 5G was known to be present.

Re: LTE speed

sheytoon — Sat, 17 Jun 2023 03:12:08 GMT

@Lens20 can you dial *#0011# and post a screenshot of your stats when connected to LTE?

Re: LTE speed

Lens20 — Sat, 17 Jun 2023 11:56:10 GMT

My phone is using Android 13 One UI 5.1

Options for network modes are:

LTE/WCDMA/GSM

WCDMA/GSM

WCDMA only

GSM only

Re: LTE speed

Lens20 — Sat, 17 Jun 2023 12:00:38 GMT

Response is: "Connection problem or invalid MMI code."

Re: LTE speed

sheytoon — Sat, 17 Jun 2023 12:12:29 GMT

Are you entering the code with the default Samsung dialer app? It won't work with the Google dialer or other 3rd party ones.

Re: LTE speed

Lens20 — Sat, 17 Jun 2023 12:13:51 GMT

Yes, default Samsung phone app.