topic Re: Cancellation of purchase in Get Support

Cancellation of purchase

Leilasanato — Fri, 16 Jun 2023 22:02:53 GMT

I purchased an eSIM but my iPhone 13 not supported it so I want to cancel my plan.

softech — Fri, 16 Jun 2023 22:04:12 GMT

@Leilasanato why not supported? were you able to download the QR code and install?

please message support to work with them on a solution with activation or with payment

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Handy1 — Fri, 16 Jun 2023 22:05:53 GMT

@Leilasanato .the QR code should be sent to you email . Log to in to email in a different device so you can scan it with your phone

hairbag1 — Fri, 16 Jun 2023 22:42:20 GMT

~~I think I-13 does support both esim and regular sim.~~

MY mistake...I was thinking you thought I-13 wasn't esim ready. 🤐

Handy1 — Fri, 16 Jun 2023 22:18:11 GMT

I just saw this , that hey updated with esim activation