topic Re: Non working program in Get Support

Non working program

DafftheDuck — Fri, 16 Jun 2023 22:46:30 GMT

Paid account in full on Tuesday. Payment cleared bank on Thursday and on Friday I still have no service. It is a pain in the derrière to even talk to a human being to straighten it out. Why does it take so long to get a straight answer?

Re: Non working program

Handy1 — Fri, 16 Jun 2023 21:58:06 GMT

@DafftheDuck Have you tried rebooting the phone . Or reset network settings to start ? If issues persists please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Non working program

dust2dust — Fri, 16 Jun 2023 21:58:46 GMT

Because support is Goofy. 🙂 Have you restarted your phone? What recording do you get when dial 611?

Re: Non working program

softech — Fri, 16 Jun 2023 22:02:55 GMT

@DafftheDuck did you join earlier this week and it never work? if so, it is just a sim provisioning issue, you just need to message support to open ticket and they can fix it quickly

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Non working program

DafftheDuck — Fri, 16 Jun 2023 22:05:12 GMT

Thanks for your response. Tried everything you suggested and apparently the techies have been working on it for the last 4 hours

Re: Non working program

DafftheDuck — Fri, 16 Jun 2023 22:05:54 GMT

None of the above

Re: Non working program

DafftheDuck — Fri, 16 Jun 2023 22:06:19 GMT

Call failed

Re: Non working program

dust2dust — Fri, 16 Jun 2023 22:08:32 GMT

Do you have access to another phone or voip app to call 1-855-4pu-blic and check on the account status? Did you possibly have a credit card problem recently? How did you make that payment on Tuesday?

Re: Non working program

softech — Fri, 16 Jun 2023 23:15:09 GMT

@DafftheDuck you have a chance to open ticket yet?

if you just joined, it is just a sim card provisioning issue, PM can fix it quickly

if you are exiting subscribers for sometime, did you check My Account to confirm PM took the money and applied towards renewal?

Try to put your PM sim in another phone, it can force a sim reprovsion and you could resolve the issue yourself. If none works, then message support and they will reprovision the acocunt for you