topic Re: need customer service intervention in Get Support

need customer service intervention

magic57 — Fri, 16 Jun 2023 20:50:54 GMT

I have changed my phone number, the 2 step verification code was sent to old number . I can not log in to my account. what is the solution

Re: need customer service intervention

Handy1 — Fri, 16 Jun 2023 20:56:38 GMT

@magic57 Try resending the code a few times or even put in wrong code and see if you don’t get option for email instead . Or get support to help you

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: need customer service intervention

dust2dust — Fri, 16 Jun 2023 20:58:21 GMT

Click on resend code and you should get some options other than an sms to the old number.

Re: need customer service intervention

BKNS27 — Fri, 16 Jun 2023 21:13:06 GMT

@magic57

Just click on Resend Code and have it sent to your email. The text and call option will probably go to your old number.

If that fails, contact a CS_Agent by private message.

Re: need customer service intervention

magic57 — Fri, 16 Jun 2023 21:24:21 GMT

Thanks All for the help. I was able to solve my problem. I downloaded the mobile app. and through the app I was able to see alternative email 2 steps verification.

Re: need customer service intervention

magic57 — Fri, 16 Jun 2023 21:24:46 GMT

Thanks All for the help. I was able to solve my problem. I downloaded the mobile app. and through the app I was able to see alternative email 2 steps verification.