Network Issues

Wolfiehowl — Fri, 16 Jun 2023 17:49:55 GMT

My wife cannot receive or make calls or texts. My call to her said I do not have USA roaming. We are side by side in the same room in Ontario, what is going on?

Re: Network Issues

softech — Fri, 16 Jun 2023 17:50:51 GMT

@Wolfiehowl

The roaming recording is likely a wrong one, however, with that recording, it could indicate your account is suspended. Please login My Account once more using Incognito mode and confirm your account status

If status shows Suspended, make a payment to resume service

If it shows Active, try to reboot your phone and click Reset All Networks (Please note that will delete your saved Wifi as well, but you can easily add it back after)

If that still does not work, please message support for further investigation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Network Issues

Handy1 — Fri, 16 Jun 2023 17:51:18 GMT

@Wolfiehowl This could be an indication you need to make payment . Log into her account is it active ? Or on hold

topic Re: Network Issues in Get Support

Network Issues

Re: Network Issues

Re: Network Issues