topic Re: Activation in Get Support

Activation

Kumki — Fri, 16 Jun 2023 14:44:12 GMT

I try to activate a new account, but I couldn’t proceed payment. I tried with different credit cards, but still not working. It says payment failed. Try again or try a different method of payment. Don’t know what to do. Can anyone help with that?

Re: Activation

softech — Fri, 16 Jun 2023 14:49:35 GMT

@Kumki first make sure PM has not charged you yet

Then try again using Incognito mode if you have been trying on browser.

If you have been trying on app, uninstall and reinstall it and test again

Re: Activation

Handy1 — Fri, 16 Jun 2023 15:02:38 GMT

@Kumki I had same issues 2 days ago on website , then I tried on new PM app and payment went thru

Re: Activation

will13am — Fri, 16 Jun 2023 15:11:35 GMT

@Handy1 wrote:
@Kumki I had same issues 2 days ago on website , then I tried on new PM app and payment went thru

+1 with using the app. I referred a friend that used the app to activate a physical SIM card, totally uneventful.

Re: Activation

Wdy — Fri, 16 Jun 2023 16:16:31 GMT

@Kumki I also had the same problem last night. It worked for me after I retyped my postal code with capital letters and a space (eg. A3S F5G).