topic Re: Can’t make long-distance calls in Get Support

Cannot make calls.

robinbird — Fri, 28 Apr 2023 03:22:05 GMT

Cannot make calls.
Number had 1 prior to phone number.

This is the second time quite recently that this has happened.

I have a disability so it’s imperative that I have a phone.

Re: Cannot make calls.

softech — Fri, 28 Apr 2023 01:43:38 GMT

@robinbird you cannot make call to just one number or more than one?

can you receive incoming calls?

Re: Cannot make calls.

robinbird — Fri, 28 Apr 2023 01:45:00 GMT

More than one.
Account is paid in full.

Re: Cannot make calls.

robinbird — Fri, 28 Apr 2023 01:46:44 GMT

I don’t know about incoming calls. I haven’t received any today.

Re: Cannot make calls.

softech — Fri, 28 Apr 2023 01:52:28 GMT

@robinbird

any chance you are on $15 plan with limited outgoing minutes?

try to reboot the phone once. But turn it off for 5 mins first, then try again

Also, try to change the preferred network type or network mode to 3G ONLY or WCDMA only and see if it works

Re: Cannot make calls.

robinbird — Fri, 28 Apr 2023 01:56:50 GMT

The preferred network type or network mode to 3G ONLY or WCDMA - where do I do this?

m on a $30 plan

Re: Cannot make calls.

will13am — Fri, 28 Apr 2023 02:05:26 GMT

@robinbird wrote:
The preferred network type or network mode to 3G ONLY or WCDMA - where do I do this?

m on a $30 plan

If you are running an android device, go to settings and search for preferred network type. I am not as familiar with iOS but I would assume there is a similar search capability in settings.

Re: Cannot make calls.

robinbird — Fri, 28 Apr 2023 02:09:10 GMT

I figured out how to switch in iOS to 3G and was able to make a call. But then it switches back to 5G.

Why is there so many problems with making calls? I might need to switch companies because in an emergency I need a phone that works.

Re: Cannot make calls.

robinbird — Fri, 28 Apr 2023 02:09:48 GMT

Thank you for your help.
I appreciate it.

Re: Cannot make calls.

robinbird — Fri, 28 Apr 2023 02:10:56 GMT

Thank you.

Re: Cannot make calls.

softech — Fri, 28 Apr 2023 03:19:44 GMT

@robinbird wrote:
I figured out how to switch in iOS to 3G and was able to make a call. But then it switches back to 5G.

Why is there so many problems with making calls? I might need to switch companies because in an emergency I need a phone that works.

@robinbird do not leave it with 5G. You can try to leave it on 4G and see if voice works still.

Can’t make long-distance calls

robinbird — Mon, 01 May 2023 01:37:05 GMT

Have long-distance add-on but keep getting message 8-UV-1 message & can’t make calls.

Re: Can’t make long-distance calls

robinbird — Mon, 01 May 2023 01:38:41 GMT

Trying to call USA.

Re: Can’t make long-distance calls

softech — Mon, 01 May 2023 01:47:02 GMT

@robinbird do you have the US LD addon or the Holiday LD bonus from December??

Try reboot your phone and make the call again

And to confirm, which US area code you are calling??

Re: Can’t make long-distance calls

robinbird — Mon, 01 May 2023 01:47:34 GMT

The US LD add on.

Re: Can’t make long-distance calls

softech — Mon, 01 May 2023 01:51:58 GMT

@robinbird which US area code?? can you also try to call another random number on that area code?

Re: Can’t make long-distance calls

robinbird — Mon, 01 May 2023 01:52:52 GMT

760

Re: Can’t make long-distance calls

hairbag1 — Mon, 01 May 2023 03:05:31 GMT

@robinbird

log in to your account on a laptop and migrate to Add-on Usage..then click the little spinner on bottom right side to confirm LD minutes are still available.

Re: Can’t make long-distance calls

sobu — Fri, 16 Jun 2023 14:27:38 GMT

I have been having issues with my phone not able to make calls, when I try it would not ring and then it would end the call. Or I would have a message come up that Network connection cannot make call or Network busy. Or a message will say I Cannot Make Voice calls ! Text message sometimes message says Waiting to connect or failed. I haven't changed my plan. What is going on? I have been with Public Mobile for a very long time. it's important to have my phone working. Please help

Re: Can’t make long-distance calls

Vic55 — Sat, 02 Nov 2024 17:05:28 GMT

Same for me, for the last half year or so. Have you fixed your issues?