topic Re: Add ons in Get Support

Add ons

Dunk — Fri, 16 Jun 2023 14:01:33 GMT

Will i be embursed for double charges and the fact that it didn't kick in until 2 days later.I paid 15 bucks on June 9th and then 30 bucks on the 10th.

Re: Add ons

Handy1 — Fri, 16 Jun 2023 14:02:56 GMT

@Dunk You need to message support for any refund owed

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Add ons

softech — Fri, 16 Jun 2023 14:03:13 GMT

@Dunk PM is a prepaid provider and usually do not provide refund

however, if it is a system issue like that, usually support are understanding and will help to reverse the transaction

Please message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Add ons

hairbag1 — Fri, 16 Jun 2023 15:49:23 GMT

@Dunk

would you please provide some added detail..when you said "it didn't kick in until 2 days later"...did the add-on eventually work ? What state were you in using the add-on ? Did talk / text and data work for you after 2 days ?

So we can make recommendation to others...comment on your experience with the roaming add-ons.