topic New SIM card old number in Get Support

New SIM card old number

kw11 — Fri, 16 Jun 2023 02:03:18 GMT

i recently had my phone stolen, once i purchase a new public mobile sim card is a simple process to activate the sim card with my existing number that is conected to the stolen sim card or will i need to get a new number

Re: New SIM card old number

softech — Fri, 16 Jun 2023 02:08:21 GMT

@kw11 you don't "active" your new sim, but you login My Account and change sim to tie the new sim to your existing My Account, did you do that?

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

After you logged in, unsuspend first if you have suspended your service earlier.

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Re: New SIM card old number

Handy1 — Fri, 16 Jun 2023 02:08:38 GMT

@kw11 Do not activate it . Just SIM card swap the number on my account

SIM SWAPPING profile tabs