topic Photo Messages in Apps in Get Support

Photo Messages in Apps

Aimee902 — Fri, 16 Jun 2023 01:04:42 GMT

I have 2 public phones and neither of them can receive photo or video messages through the fb app today. People who are not on public mobile are receiving my photos and videos without issue. Only the messenger app is affected. I can SMS and MMS without issue. Everything worked perfectly with my messenger app until today. It's got to be a public mobile issue given its only the public phones that are affected. What's up? Here's a screenshot. It just says 'sent a photo' where there should be a photo.

Re: Photo Messages in Apps

Handy1 — Fri, 16 Jun 2023 01:12:47 GMT

@Aimee902 Just throwing this out there , have you tried to reboot the phone ? Also can you try the SIM card in another phone and see it works properly . You could also try resetting the network settings and see if that helps to . Maybe even try to toggle airplane on and off again . Just some basic tricks that sometimes help lil glitches

Re: Photo Messages in Apps

Aimee902 — Fri, 16 Jun 2023 01:25:23 GMT

Hi Handy1, we have rebooted and tested the Sims. We have 2 public mobile subscriptions and both are giving us the same issue today. It'd be rare for both Sim's to fry at the exact same time.

Re: Photo Messages in Apps

Handy1 — Fri, 16 Jun 2023 01:28:21 GMT

@Aimee902 You can ask support to investigate.

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Photo Messages in Apps

softech — Fri, 16 Jun 2023 01:32:28 GMT

@Aimee902 did you turn on Mobile data?

try to take the easy way to fix. Click Reset All Networks and see if it helps

if not, you can take the more complicated way, compare the following APN and update it

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri

(might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Photo Messages in Apps

Aimee902 — Mon, 26 Jun 2023 20:47:21 GMT

Thank you! This didn't do it but then I thought to remove the messenger app on both phones and re-install and we are back in business.

[✅ ......... Luddite]

Cheers!

Aimee

Re: Photo Messages in Apps

DennyCrane — Fri, 16 Jun 2023 04:06:09 GMT

Glad it's resolved, but it doesn't sound like it was a PM issue. Did you try on wifi too? FB Messenger simply needs a data connection, either wifi or cellular. If all other data is working but FB Messenger isn't, then it's likely a problem with the app itself.