topic Re: Esim activation in Get Support

Esim activation

Kt77789 — Mon, 26 Jun 2023 22:04:54 GMT

Hello. I am trying to activate a new esim. I was with Koodo physics sim before. Koodo has confirmed through text that porting is complete and PM representative has also confirmed. The app keeps wanting me to confirm my identity and sending a code to my phone number which is still not activated. Can anyone help me with this issue? Thank you.

Re: Esim activation

Handy1 — Fri, 16 Jun 2023 00:46:12 GMT

@Kt77789 Try rebooting the phone first if you haven’t already if that dose t help please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Esim activation

Kt77789 — Fri, 16 Jun 2023 00:46:13 GMT

I have tried that. How long does it usually take to activate?

Re: Esim activation

Handy1 — Fri, 16 Jun 2023 00:49:08 GMT

@Kt77789 Shoukd within minutes of activating , port can take up to two hours , if your replies YES to confirmation text .. did you do it with in the 90 min window ?there a number for live support will send it to you private message can help restart the port process

Re: Esim activation

Kt77789 — Fri, 16 Jun 2023 00:50:44 GMT

Yes I did reply yes within 90 mins. My last response from the agent through private message was that the port was complete. I am still waiting on a reply as to why it still has not activated on my phone.

Re: Esim activation

Handy1 — Mon, 26 Jun 2023 20:53:19 GMT

@Kt77789 Call the porting team number I send you , get status update on your port

add and quickly closes at 10pm

Re: Esim activation

Kt77789 — Fri, 16 Jun 2023 00:57:15 GMT

But I cannot call because this is my only phone and it’s not activated.

Re: Esim activation

Handy1 — Fri, 16 Jun 2023 00:58:41 GMT

@Kt77789 Please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Esim activation

Kt77789 — Fri, 16 Jun 2023 01:00:24 GMT

Yes this what I’ve done. I guess I just have to wait for their reply?

Re: Esim activation

Handy1 — Fri, 16 Jun 2023 01:01:26 GMT

@Kt77789 Yes unfortunately, sorry your having this issue

Re: Esim activation

Luddite — Mon, 26 Jun 2023 20:52:05 GMT

@Kt77789 In case you face a similar situation in the future check out Fongo for free calling in Canada while on wifi. https://www.fongo.com/