topic Re: Loyalty Rewards on 90-Day Plan in Get Support

Loyalty Rewards on 90-Day Plan

Mohammed3 — Thu, 15 Jun 2023 23:52:06 GMT

Will my legacy rewards discount be paid out on a monthly basis or every 90 days?

I currently get $7 off each bill. Will that only be $7 off every 90 days or $21 off every 90 days

Thanks. I appreciate the help

Re: Loyalty Rewards on 90-Day Plan

computergeek541 — Fri, 16 Jun 2023 00:26:15 GMT

@Mohammed3 wrote:
Will my legacy rewards discount be paid out on a monthly basis or every 90 days?
I currently get $7 off each bill. Will that only be $7 off every 90 days or $21 off every 90 days

~~It will be paid monthly. This is a recent change.~~

clarification: RAF rewards will be monthly. Loyalty rewards gets paid at the end of a completred 90-day plan

Re: Loyalty Rewards on 90-Day Plan

dust2dust — Thu, 15 Jun 2023 23:53:38 GMT

@computergeek541- Is that official?

Re: Loyalty Rewards on 90-Day Plan

computergeek541 — Fri, 16 Jun 2023 00:26:35 GMT

@dust2dust wrote:
@computergeek541- Is that official?

An update to the help section is underway.

Re: Loyalty Rewards on 90-Day Plan

Mohammed3 — Fri, 16 Jun 2023 00:28:33 GMT

So does that mean it’ll be $7 off my 90 bill or $21?

Re: Loyalty Rewards on 90-Day Plan

dust2dust — Fri, 16 Jun 2023 02:03:10 GMT

You will get the $7 anyway for the renewal/switchover. ~~Then apparently you'll get $7 30 days later. Then again 30 days later. Then again 30 days for your next renewal.~~ I don't know now. It's still all so confusing until we see what really happens with our early adopters.

Which means you could use the credits to buy add-ons.

Re: Loyalty Rewards on 90-Day Plan

computergeek541 — Fri, 16 Jun 2023 00:32:47 GMT

@Mohammed3 wrote:
So does that mean it’ll be $7 off my 90 bill or $21?

It depends on what the rewards are for. Those can't all be loyalty rewards (as from the quetsion in the title) as loyalty rewards are capped at $5/30 days.

Re: Loyalty Rewards on 90-Day Plan

Handy1 — Fri, 16 Jun 2023 00:32:37 GMT

@Mohammed3 $21 next renewal after 90 days

Re: Loyalty Rewards on 90-Day Plan

Handy1 — Fri, 16 Jun 2023 00:34:14 GMT

Can we use old legacy rewards to buy add ons thought that was just for points

Re: Loyalty Rewards on 90-Day Plan

hairbag1 — Fri, 16 Jun 2023 00:35:18 GMT

@dust2dust

isn't Loyalty maxed at 5 years ? OP must have some RAF Rewards. RAF gets paid every 30 days...so the Loyalty will get paid at end of 90 days...if I'm understanding correctly.

Re: Loyalty Rewards on 90-Day Plan

Handy1 — Fri, 16 Jun 2023 00:38:51 GMT

Here’s what your first bill will look like , then next renewal 90 days after wards you have 3x your rewards $21

Re: Loyalty Rewards on 90-Day Plan

dabr — Fri, 16 Jun 2023 00:37:04 GMT

OP could have $5 loyalty plus $2 autopay ($7)..

Re: Loyalty Rewards on 90-Day Plan

Handy1 — Fri, 16 Jun 2023 00:37:21 GMT

@hairbag1 Or loyalty and auto pay can max $7

Re: Loyalty Rewards on 90-Day Plan

softech — Fri, 16 Jun 2023 00:40:47 GMT

@Mohammed3 again, $7 on the first bill with 90 days plan because you have completed a 30 days plan and this is how much you have earned. After a full 90 days cycle, on the following renewal, you will get a $21 rewards as you would turn earned the reward for 90 days

Re: Loyalty Rewards on 90-Day Plan

Mohammed3 — Fri, 16 Jun 2023 00:47:19 GMT

Yes my mistake. I have $5 in loyalty and $2 auto pay.

Re: Loyalty Rewards on 90-Day Plan

wetcoaster — Fri, 16 Jun 2023 01:17:20 GMT

@Handy1 wrote:
Can we use old legacy rewards to buy add ons thought that was just for points

Old $ rewards are directly added to available funds. Depending on timing the available funds are just accumulating until next renewal. AFAICT there's nothing blocking you from spending those available funds for add-ons. There will just be less available for your renewal, so you have to allow for that when adding vouchers and/or checking the balance charged on your credit card.

Up to a few months (?) ago, all $ rewards were applied during renewal night. So the window to use them was just a few hours (and personally I was never brave enough to log in during renewal night and mess with the fragile system...). Now community rewards are credited sometime in the middle of the month, auto pay, loyalty and RAF rewards are showing up around noon on the day before renewal (on a 30day plan, I'll only have first hand information on how it works on 90day plans when it renews in September...). So technically you can spend that money anytime before renewal is initiated.

Edit: @Handy1

Re: Loyalty Rewards on 90-Day Plan

Handy1 — Fri, 16 Jun 2023 01:26:35 GMT

@wetcoaster good to know I was totally unaware and thought that was just one of the perks the points system had over the $ rewards . I’ve also never bought an add on before either . Learning things every day still around here . Thank you for that @wetcoaster 🙂

Re: Loyalty Rewards on 90-Day Plan

wetcoaster — Fri, 16 Jun 2023 01:42:57 GMT

@Handy1 wrote:
@wetcoaster good to know I was totally unaware and thought that was just one of the perks the points system had over the $ rewards . I’ve also never bought an add on before either . Learning things every day still around here . Thank you for that @wetcoaster 🙂

@Handy1

In my limited understanding of the new rewards system (from before recent system update, the one person that I was able to help with sign-up has since moved on to a provider that still maintains a call centre) you have to accumulate enough points to redeem for the various available add-ons (which have a slightly better price tag than buying them with available funds). If one doesn't need any add-ons, redeem 15 points for $15 added directly to available funds, applied to plan cost on next renewal.

Re: Loyalty Rewards on 90-Day Plan

IntoTheVoid — Fri, 16 Jun 2023 01:44:55 GMT

From what I seen, it will save up your rewards for every 30 days, and take off the total when the bill comes out (so it should be $21 for 90 days)

Re: Loyalty Rewards on 90-Day Plan

dust2dust — Fri, 16 Jun 2023 02:05:22 GMT

@hairbag1- I edited my earlier post. But the OP had loyalty in the subject line and then legacy in the body. I didn't think nitpicking was necessary.