topic Re: Roaming in Victoria, BC in Get Support

Roaming in Victoria, BC

jcormie1 — Thu, 15 Jun 2023 22:35:33 GMT

I have been with Public Mobile for just under a year. Today, for the first time, my phone says that I am roaming and won't allow me to make local phone calls. I do not have data roaming turned on and my carrier is set to Public Mobile. Does anyone have further suggestions?

Re: Roaming in Victoria, BC

softech — Thu, 15 Jun 2023 22:39:10 GMT

@jcormie1 your phone was connected to the stronger US singal and hence thinking roaming

On your phone , change the network selection to Manual and the select Public Mobile from the list and it will solve the problem

Re: Roaming in Victoria, BC

jcormie1 — Thu, 15 Jun 2023 22:44:49 GMT

Thank you. I've done this, but it still doesn't work.

Re: Roaming in Victoria, BC

BKNS27 — Thu, 15 Jun 2023 22:46:47 GMT

@jcormie1

You shouldn’t have any issues in Victoria.

Add 1 in front of the number you want to call.

Re: Roaming in Victoria, BC

hairbag1 — Thu, 15 Jun 2023 23:10:49 GMT

@jcormie1

that's a transient issue that occurs occasionally to me as well...nowhere near a US border. It generally clears itself shortly. On your phone, go to Settings > Network Selection...then select PM.

BTW; you can leave data roaming on if you like. In old days you got nasty huge unexpected overage bills. With PM, once you reach your data limit, it just stops working until next regular plan renews OR you buy a 30 day Data add-on.

Re: Roaming in Victoria, BC

computergeek541 — Fri, 16 Jun 2023 00:07:12 GMT

@jcormie1 wrote:
I have been with Public Mobile for just under a year. Today, for the first time, my phone says that I am roaming and won't allow me to make local phone calls. I do not have data roaming turned on and my carrier is set to Public Mobile. Does anyone have further suggestions?

This could be case of a an issue that showed up not long ago with customers hearing an error messagse when calling some phone numbers (but not all) saying that customer was roaming even though they weren't (and other services will simultaneously working). For this type of issue, contact a customer support agent by making a ticket using the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html