topic Re: Data usage text in Get Support

Data usage text

HandsomeHeartON — Fri, 16 Jun 2023 07:23:16 GMT

I received a text that 75% data has been used, but when I see online through my account, it shows 40% only. Which one is correct?

Re: Data usage text

softech — Thu, 15 Jun 2023 22:12:23 GMT

@HandsomeHeartON you could be reading off cached info locally, and not live

Best to login My Account once again but use Incognito mode. This will assure the usage is up-to-date

And if you are using Anrdoid, the best usage tacker is on your phone. Check the Mobile data usage page. Make sure you change the cycle start date to match your current PM cycle start date. It will show you how much you used and which app used the most data

Re: Data usage text

Handy1 — Thu, 15 Jun 2023 22:13:15 GMT

@HandsomeHeartON Try this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: Data usage text

BKNS27 — Thu, 15 Jun 2023 22:42:05 GMT

@HandsomeHeartON

The notice could be your Data Counter app on your phone which is on a monthly cycle but PM is on a 30 days cycle.

Your account is up to date and is updated twice a day…around noon and around midnight,

Re: Data usage text

HandsomeHeartON — Thu, 15 Jun 2023 22:45:22 GMT

The text came from Public Mobile on June 10th. bill cycle is 26th May to 25th June. I checked the data now (June 15th) and only 40% is used as per website

Re: Data usage text

HandsomeHeartON — Thu, 15 Jun 2023 22:45:39 GMT

Tried. Didn't help

Re: Data usage text

HandsomeHeartON — Thu, 15 Jun 2023 22:45:55 GMT

Tried, didn't help