topic Re: change plan within 45 days in Get Support

change plan within 45 days

nbrda — Tue, 04 Jan 2022 20:10:44 GMT

My current 90 day plan is still less than 45 days. It says "If you have used less than 45 days of service, we can either: (1) credit you the difference between your existing rate and the new rate for a plan with the same options or (2) update your existing plan to the new suite of plans. If you take advantage of the credit, it will be one time only. After then, you are expected to update your plan options to the one that best meets your needs." I tried updating the plan in the self serve but it requested a top up which I paid and now I have $120 in my account. I want to update my account to 90 day/6gb/global text/province wide for $120. If I do that, it says I have to pay the $120 for the plan to start on Sept 2, 2016. How do I get refunded for the unused amount that I paid last July 23, 2016 ($105 for 90 day plan)? Thanks.

@Christopher_T @Mary_M @Val_T

Re: change plan within 45 days

Luddite — Fri, 02 Sep 2016 17:51:18 GMT

You will need @Mary_M or @Shazia_K to adjust your account. You will likely have a response this afternoon.

You will need to send them some information by private message. If unfamiliar with this feature, you can review it here: Private Messages - viewing and creating. It will speed things along if you can check in from time to time during "Ontario business hours".

Enjoy your new plan once this issue is resolved.

Re: change plan within 45 days

Mary_M — Fri, 02 Sep 2016 18:03:03 GMT

Hey @nbrda

I have responsed to your private message, please view it 🙂

Cheers,

Mary