topic Re: Service not working in Get Support

Service not working

Johnmac250 — Thu, 15 Jun 2023 18:42:34 GMT

@CS_Agent i have no cell service and i think it’s because my mom was confused and disputed the charges last month. She has straightened that out with Mastercard and I have since paid with my own card but I can’t seem to get service

Re: Service not working

softech — Thu, 15 Jun 2023 18:44:07 GMT

@Johnmac250 if she has made a charge back with a PM charge, then the situation is tough

PM is a prepaid provider and very sensitive to charge back. You will have to work with support and see what can be done to reinstate the account. Likely you have to use voucher to top up for 12 months for the account to be in good standing again

Plesae open ticket with Pm support and work with them on a solution

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Service not working

dust2dust — Thu, 15 Jun 2023 18:45:03 GMT

How did you pay with your card? Usually when charges get disputed the account goes into a very hands on method of needing vouchers for upwards to a year. What recording do you get when you dial 611?

Re: Service not working

Johnmac250 — Thu, 15 Jun 2023 18:51:10 GMT

Thank you. I was having trouble trying to private message or create a ticket

Re: Service not working

softech — Thu, 15 Jun 2023 18:52:03 GMT

@Johnmac250 the link is a working one. So, are you able to submit now? If not, kindly provide a screenshot and we will try to help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Service not working

Johnmac250 — Thu, 15 Jun 2023 18:54:31 GMT

The link worked. I was trying other thing but nothing worked until you sent that link. Thank you very much