topic Re: Number transfer issue in Get Support

Number transfer issue

Farzana509 — Fri, 16 Jun 2023 07:33:24 GMT

Why i am still with my

Re: Number transfer issue

softech — Thu, 15 Jun 2023 18:15:52 GMT

@Farzana509 transferring out or transferring into PM?

if transfer out, is your PM account working? you got the text on your PM sim yet?

If transfer in, the account on the old provider is active? you got a text from them? did you reply YES.

Let us know the details and we can provide more help

Re: Number transfer issue

dust2dust — Thu, 15 Jun 2023 18:16:13 GMT

Is your old account still active? Did you leave the old sim in a phone to confirm the transfer?

Re: Number transfer issue

Farzana509 — Thu, 15 Jun 2023 18:17:35 GMT

Public mobile needs to contact my old service provider thats what my old service provider said. How am i suppose to tell public mobile

Re: Number transfer issue

softech — Thu, 15 Jun 2023 18:19:11 GMT

@Farzana509

So, you are porting in.

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Number transfer issue

dust2dust — Thu, 15 Jun 2023 18:22:23 GMT

And put your old sim in a phone to confirm the text. Is that old account still active? How long ago was this?

Re: Number transfer issue

Farzana509 — Thu, 15 Jun 2023 18:22:59 GMT

I did not get any message from old service provider to say YES

Re: Number transfer issue

dust2dust — Thu, 15 Jun 2023 18:23:51 GMT

That message goes to the old sim in whatever phone. Not the new Public sim in whatever phone.

Re: Number transfer issue

softech — Thu, 15 Jun 2023 18:24:02 GMT

@Farzana509 your old account still active and you have the old account sim in the phone?

please call the number I sent you. PM will retrigger the process and you will get the text

Re: Number transfer issue

Farzana509 — Thu, 15 Jun 2023 18:34:49 GMT

Its done. Thank you for all your help.

Re: Number transfer issue

Farzana509 — Thu, 15 Jun 2023 18:35:36 GMT

Its done. Thank you