topic Re: Account reactivation in Get Support

Account reactivation

Catilda1 — Thu, 15 Jun 2023 17:38:50 GMT

I have been unable to reactivate my account since yesterday. It keeps giving an error message that I should try again. Please fix this it URGENT

Re: Account reactivation

dust2dust — Thu, 15 Jun 2023 17:40:33 GMT

Buy a voucher in lots of stores or online and dial 611 to enter it. Some stores have the real time payments system too. Or if you know your 4 digit account pin then you can dial 611 and use your registered credit card.

What recording do you get when you dial 611?

Re: Account reactivation

softech — Thu, 15 Jun 2023 17:42:24 GMT

@Catilda1 did you try using *611? But it needs your 4 digits account PIN. Wait an hour and try if you know the account PIN

If not, the quickest way to activate is to get a voucher from SDM/711/Shell/London Drug and then laod the voucher via *611, no account PIN required

and of course, you can have support to check your account and confirm if anything wrong. If you want to go that way, please message support here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there