topic Re: eSIM not activating in Get Support

eSIM not activating

BritneyAnna — Thu, 15 Jun 2023 17:29:18 GMT

Previously with Freedom - I receieved on activation error message on my iphone xs and it says not able to activated sim can someone help me.

Re: eSIM not activating

softech — Thu, 15 Jun 2023 17:34:00 GMT

@BritneyAnna

did you get to the stage to install the QR code for eSIM profile?

look like PM is struggling eSIM activation with iPhone at the moment. Likely it can be resolved, but need a ticket with PM support. Please message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: eSIM not activating

pmbc — Thu, 15 Jun 2023 17:34:04 GMT

@BritneyAnna You can reach out to the CS Agent directly using this link,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

This will send them a private message and they will reply back to you.

Re: eSIM not activating

BritneyAnna — Thu, 15 Jun 2023 17:35:52 GMT

Yes I did. and then an error popped up.

Re: eSIM not activating

softech — Thu, 15 Jun 2023 17:37:01 GMT

@BritneyAnna they should be able to resend you the QR code. Message them and get it sorted out

and remember to come back and tell us how it turns out. It is a new process and we all eager to know how the activation experience is 🙂