topic Re: Help! in Get Support

Help!

Gracemay — Thu, 15 Jun 2023 16:51:03 GMT

I cannot open a ticket. The page never loads. But my problem is my plan has auto renewed today, payment gone through but I'm unable to use my mobile data, it's just no available.

This is not due to signal issues it is something wrong with my plan.

Get in touch asap. Thanks

Re: Help!

Handy1 — Thu, 15 Jun 2023 16:51:47 GMT

@Gracemay Please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Help!

BKNS27 — Thu, 15 Jun 2023 16:59:38 GMT

@Gracemay

Sounds like AutoPay was disabled and it happens to some members.
First did you create a Eversafe ID so you can login to your account and enable AutoPay?

Re: Help!

softech — Thu, 15 Jun 2023 17:08:35 GMT

@Gracemay

you can make a manual payment to resume service yourself.

You can either use *611 to pay if you now the 4 digits account pin

Or you can login My Account to Pay. Use Incognito mode to login to My Account, you will see your Subscription is ON HOLD and there is a button Pay now to resume services. Just click on that and follow the steps to make a manual payment