topic Re: esim not compatible in Get Support

esim not compatible

wleo — Thu, 15 Jun 2023 16:12:54 GMT

i bought an esim but release the phone is not compatible, so i m not able to activate, can i exchange to a regular sim?@ Customer Support Agent

softech — Thu, 15 Jun 2023 16:13:42 GMT

@wleo what phone do you have?

I think it is possible. Please open ticket with support by direct message:

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

wleo — Thu, 15 Jun 2023 16:17:26 GMT

it is an iphone 14 purchased oversea, i didnt realize that esim is not supported

softech — Thu, 15 Jun 2023 16:19:23 GMT

@wleo I thought it would work. Make sure the phone is unlocked and you have the latest iOS

however, PM has some issue with eSIM activation on iPhone, so, it could be a problem on PM side.

But yes, message support and ask them to convert that to physical sim and ask them to refund the eSIM cost