topic Re: @CS_Agent in Get Support

@CS_Agent

Wendy2264 — Thu, 15 Jun 2023 15:58:42 GMT

can you please help to reimburse the 10 dollars charged on me for ordering a sim card online which takes forever to receive / shortened my usage period from 1 month to less than 3 weeks?

I want to go to the telus store and pick one myself. I was told it takes two business days to deliver, and made the purchase on June 7th. Now is June 15!

Please reply! No way to submit ticket and was adviced to speak here directly

Re: @CS_Agent

Yummy — Thu, 15 Jun 2023 16:00:29 GMT

You are talking to customers like yourself. Agents do NOT monitor nor accept requests through this forum.

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

Re: @CS_Agent

softech — Thu, 15 Jun 2023 16:00:32 GMT

@Wendy2264 we were trying to help you on your other thread:

https://productioncommunity.publicmobile.ca/t5/Get-Support/not-receiving-sim-card/m-p/1000125#M696196