topic Re: Overcharged in Get Support

Overcharged

Melissa26 — Thu, 15 Jun 2023 15:30:51 GMT

I’ve been over charged and I can’t seem to get a hold of someone to get help with this.

Re: Overcharged

Handy1 — Thu, 15 Jun 2023 15:37:12 GMT

@Melissa26 Please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Overcharged

softech — Thu, 15 Jun 2023 15:37:33 GMT

@Melissa26 was it duplicated charges or overcharge?

If the duplicated charges, any chance one of them just a pending charge? Please confirm with your credit card

Also, login to My Account using Incognito mode, check the Payment History page and see how many time PM charged you and how much they charged you

If you see PM really charged you twice or over charged, please open ticket with support by direct message and they can arrange refund

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Overcharged

hairbag1 — Thu, 15 Jun 2023 15:38:15 GMT

@Melissa26

can you check with the credit card issuer to make sure you were actually charged x 2.

Re: Overcharged

Hollister — Thu, 15 Jun 2023 15:41:27 GMT

@Melissa26

Log into self service and see if you have the charge as a credit to your account. If yes, just leave it there and it will be used automatically on your next renewal date.