topic Re: Joining public in Get Support

Joining public

Z8 — Thu, 15 Jun 2023 14:50:15 GMT

I signed up today and ordered a SIM card while registering, the SIM card is expected to arrive next week.

Is my billing date today or when I activate my SIM card?

In other words… am I paying for service while waiting for my SIM card to arrive?

Re: Joining public

softech — Thu, 15 Jun 2023 14:52:24 GMT

@Z8 this is a new process, signup and order sim at the same time. I hope you get the sim card quickly. Since you don't have the sim card at the moment to fully activation, I believe the billing date starts when you complete the activation with the sim card number

Re: Joining public

Hollister — Thu, 15 Jun 2023 14:52:59 GMT

@Z8

Your plan starts when your sim is activated. 30 day or some plans 90 day cycles.

Re: Joining public

Handy1 — Thu, 15 Jun 2023 14:58:29 GMT

@Z8 Your billing date will be the day you activate the SIM card and every 30 days or 90 days depending on the plan you choose

Re: Joining public

softech — Thu, 15 Jun 2023 15:18:54 GMT

good point @Brilliance about the promotion, i just dont' trust the sim delivery very much

@Z8 you chosen to have the sim sent to you? it is better to pick up the sim from local Telus/Koodo stores. But if you have chosen to receive it in the mail and not receive late next week, open ticket with PM support and follow up