topic Re: @CS_Agent in our Community in Get Support

@CS_Agent in our Community

Edoardo — Thu, 15 Jun 2023 13:53:45 GMT

@CS_Agent in our Community

Im not able to download the app. Ive tried twice to subscribe for esim. I have been charged twice on my Crédit card!!! And now i have no line!!!!

S.o.S

softech — Thu, 15 Jun 2023 13:55:01 GMT

@Edoardo so, you were subscribing using online (web)?

Look like you need support to confirm your eSIM activation, maybe they can send you the QR code, and arranage for refund for duplicated charges

Please message them:

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Handy1 — Thu, 15 Jun 2023 13:56:23 GMT

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

BKNS27 — Thu, 15 Jun 2023 14:39:24 GMT

Probably the reason you can’t load the app is because your phone is on an old OS/iOS.