topic Re: Data not working in Get Support

Data not working

Cole90154 — Thu, 15 Jun 2023 06:08:13 GMT

My data is suddenly not working in Edmonton alberta. Looks like I can call and receive texts still. I tried to submit a ticket but it just brings up an error page. I'm getting a message from my phone saying I need to sign into public mobile network. When I click on it it brings up a public mobile page saying that I may be out of data or my payment failed. I have 8gb left of data and my payment is upto date.

Re: Data not working

dust2dust — Thu, 15 Jun 2023 06:20:32 GMT

Try airplane mode, no - then restart, no - then power cycle.

Re: Data not working

Cole90154 — Thu, 15 Jun 2023 06:25:54 GMT

I have tried that and rebooting my phone. I also tried reseting network settings

Re: Data not working

Jeremy-rideout — Thu, 15 Jun 2023 06:27:40 GMT

I'm in the same boat

Re: Data not working

Marcodesanto — Thu, 15 Jun 2023 07:37:56 GMT

Mine isnt working either

Re: Data not working

softech — Thu, 15 Jun 2023 10:25:09 GMT

@Cole90154 not sure if you are close teh Eta Lake, there is confirmed Mobile issue there as of 2AM

Other area with Mobile issue:

Rainbow Lake, AB

https://www.telus.com/en/ab/outages

@Marcodesanto which area you are in?