topic No sim in Get Support

No sim

Maeve — Thu, 15 Jun 2023 03:53:23 GMT

I have had my phone for about two years now, and all of a sudden it’s started saying no sim out of nowhere, and I have to take it out and put it back in to get it to work again. I keep getting an error code when trying to contact costumer service.

Re: No sim

Handy1 — Thu, 15 Jun 2023 03:56:59 GMT

@Maeve Chat box is broken please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: No sim

XxdanxX — Thu, 15 Jun 2023 04:01:35 GMT

This is most likely a problem with your phone. did it update recently? i don't think public mobile will be able to help much what kind of phone do you have?

Re: No sim

Hollister — Thu, 15 Jun 2023 04:03:50 GMT

@Maeve

Can you try your SIM card in another unlocked phone?

Re: No sim

Codeninja — Thu, 15 Jun 2023 04:22:33 GMT

It is best to first find out if this issue is caused by the sim or your mobile phone

Try multiple sim cards with your phone. If it fails with every SIM card, it’s likely that your sim card slot has some issues. Ideally it’s best to first try to give it a good clean with soft-linen cloth to make sure it’s free of debris, dust. And try it again. If it still persists take it to a cellphone technician

Re: No sim

BKNS27 — Thu, 15 Jun 2023 05:31:15 GMT

@Maeve

Check to see if your SIM tray is damaged/cracked. The phone can’t read the SIM. You might also try rebooting your phone by powering off then back on to see if that helps.