topic Re: Remove payment methods in Get Support

Remove payment methods

adwance1 — Thu, 15 Jun 2023 01:11:31 GMT

I recently moved away from public mobile. I tried login in to my account and to the payment methods to stop the payments but i am unable to get to the page, i sign it but its like i am signed out. Please assist @CS_Agent

Re: Remove payment methods

softech — Thu, 15 Jun 2023 01:14:24 GMT

@adwance1 if you know the 4 digits account pin, just dial *611 or 1.855.4PUBLIC and you can disable Autopay there

If not, you will need to try to login to My Account and remove it from Payment page

If your problem is unable to get to the page, try another browser, try Incognito mode

if you problem is 2FA code cannot set to your phone, then try these workarounds:

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with support and have them to help in this situation:

Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Remove payment methods

Handy1 — Thu, 15 Jun 2023 01:33:09 GMT

@adwance1 If you successfully ported your number out from PM you account is automatically closed , hence why you cannot sign into it anymore .. so no more charges should occur . You can also message support to remove credit card info also

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Remove payment methods

hTideGnow — Thu, 15 Jun 2023 01:16:22 GMT

HI @adwance1

you can disable via *611 , but you need your 4 digits pin

or you can try to ask support to help by submitting ticket to CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Some people would try to stop the credit card for one or two days if you know exact when is the next renewal day (basically 30 days from last payment day)

Re: Remove payment methods

adwance1 — Thu, 15 Jun 2023 01:41:16 GMT

Thank you. I will reach out to CS Agent. Much appreciated