topic Re: Changed subscription in Get Support

Changed subscription

Adrian1075_rhod — Wed, 14 Jun 2023 23:29:02 GMT

I am not able to open it. I want a refund

Re: Changed subscription

Yummy — Wed, 14 Jun 2023 23:32:25 GMT

Open WHAT?

Use computer and clean browser...

Re: Changed subscription

softech — Wed, 14 Jun 2023 23:32:58 GMT

@Adrian1075_rhod you changed your plan ?

First are you able to use any PM service now? or no service at all?

Just to rule out browser cache problem, please login My Account using Incognito Mode and confirm if your current account is Active or On Hold (Suspended) ?

Check the Subscription & Add-ons page and see if it shows the new plan you want.

Check Payment history to see if it shows PM charged you the correct amount, new plan charge or old?

Reboot your phone once.

If still no service, test your PM sim in another phone. This can force a sim reprovision and it can resolve problem quickly without support's involvement

If your service still not working, message PM support for further investigation:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Changed subscription

hairbag1 — Wed, 14 Jun 2023 23:37:27 GMT

@Adrian1075_rhod

to see what plan you're currently subscribed to...log in on a laptop, then try this..

You should be able to see your plan and date for next renewal.

Re: Changed subscription

HALIMACS — Wed, 14 Jun 2023 23:51:30 GMT

Ask the customer support agents, @Adrian1075_rhod , not us.

We're just other customers like you.

We can't issue refunds.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Changed subscription

DDM69 — Wed, 14 Jun 2023 23:55:32 GMT

We are customers. We can't refund anything.