topic Re: Voicemail Problem in Get Support

Voicemail Problem

mern16 — Wed, 14 Jun 2023 22:29:05 GMT

Hello! Is anyone having an issue with their voicemail? Mine is indicating that there's a voicemail when there is not. I can't clear the indication either. I've done a hard reset on my iphone XR, but that hasn't changed anything, the red dot is still there. If anyone has a solution please let me know.

Thank You!

Re: Voicemail Problem

Handy1 — Wed, 14 Jun 2023 22:31:06 GMT

@mern16 It’s an iOS issues I believe , have you updated to 16.5 iOS yet . May help

Re: Voicemail Problem

mern16 — Wed, 14 Jun 2023 22:32:34 GMT

Yes, I have the latest iOS 16.5. Thank You for suggesting that!

Re: Voicemail Problem

softech — Wed, 14 Jun 2023 22:38:10 GMT

@mern16 actually, 16.5 might be the reason that it broke the VM

We have seen at least one person with the issue and confirmed he/she on 16.5

But in fact, we have seen many people with this issue. We cannot confirm if iOS or PM is the problem. Some upgrade to a newer iOS and fixed it. Some have the same iOS, the older iPhone works but not the newer. Some have been working but since iOS update, it failed

you can try your luck by opening a ticket with PM support to reset your VM, some got it fixed after that, but not for some.

To open ticket with PM:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

@Lieux are your two iPhones on the latest iOS now? the VM notification still work on one but not the other?

Re: Voicemail Problem

mern16 — Wed, 14 Jun 2023 22:49:15 GMT

Thank You! I did open a ticket but it didn’t go through. It said an error occurred. I will try again. Thank You for your help! I had one voicemail today and after I deleted it, the red dot went away. The second voicemail I got was when it didn’t go away after deleting the message. Maybe a VM reset will do the trick!

Re: Voicemail Problem

softech — Wed, 14 Jun 2023 22:56:08 GMT

@mern16

the chatbot ticket is having problem for long time. Please message PM support instead:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Voicemail Problem

mern16 — Wed, 14 Jun 2023 23:03:35 GMT

Thank You! I sent a message to a CS Agent, thanks to you!

Re: Voicemail Problem

Lieux — Thu, 15 Jun 2023 11:49:35 GMT

@softech Yes everything is ok with the voicemail notifications now on both phones.😁