topic Re: No new plan, account suspended! in Get Support

No new plan, account suspended!

Edison53 — Tue, 04 Jan 2022 20:10:35 GMT

Waited for my account to roll over today so I could get 6GB plan, but instead of the switch I got a message saying account suspended. WTH?

Re: No new plan, account suspended!

imm1304 — Fri, 02 Sep 2016 13:13:44 GMT

Hi @Edison53!

Lets request @Mary_M to fix this.

Re: No new plan, account suspended!

jingzhg — Fri, 02 Sep 2016 13:40:45 GMT

@Edison53 I just solved same issue by myself - go to My account, click change plan and reselect the plan, and click "change plan now".

Re: No new plan, account suspended!

Mary_M — Fri, 02 Sep 2016 15:10:09 GMT

Hey @Edison53

Thank you for reaching out to us.

If you need any assistance, send me a private message including your phone number and I'll take a look for you.

I should get back to you as soon as I can.

Mary

thanks for sharing your resolution @jingzhg 🙂

Re: No new plan, account suspended!

Luddite — Fri, 02 Sep 2016 15:37:25 GMT

@Mary_M says "I should get back to you as soon as I can.". But will you?? If you don't watch out for @kav2001c's friend (perhaps fiend) Stop the madness