topic Re: Changed subscription in Get Support

Changed subscription

Adrian1075_rhod — Wed, 14 Jun 2023 21:20:42 GMT

When can I access my new plan I have successfully paid it, it still not working. Pls help me

Re: Changed subscription

Handy1 — Wed, 14 Jun 2023 21:21:33 GMT

@Adrian1075_rhod Have you rebooted the phone try that first if not please

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Re: Changed subscription

Adrian1075_rhod — Wed, 14 Jun 2023 21:30:34 GMT

I need to refund my payment if I will not able to use the plan

Re: Changed subscription

computergeek541 — Wed, 14 Jun 2023 21:36:05 GMT

@Adrian1075_rhod wrote:
I need to refund my payment if I will not able to use the plan

Public Mobile generally doesn't provide refunds. However, they will work with you to get the service working. Was the service working before the plan change? I suspect that that after contacting the customer support agents, you service will be reset and will start working agian.

Re: Changed subscription

frostyfire22 — Wed, 14 Jun 2023 21:44:41 GMT

Did you select change on renewal or immediately?

Re: Changed subscription

softech — Wed, 14 Jun 2023 21:47:51 GMT

@Adrian1075_rhod when is the new plan supposed to kick in?

To avoid browser cache issue and you cannot see the correct info, please login My Account again using Incognito mode. Check the Subscription & Addon section to see if it show you the new plan. Check Payment history page ( https://myaccount.publicmobile.ca/en/account/payment/payment-history ) to see if PM charged you the new plan amount

Re: Changed subscription

DDM69 — Thu, 15 Jun 2023 00:06:02 GMT

@Adrian1075_rhod you need to provide details for us to be able to help you.

What have you tried? Are you able to log in? Have you completed the eversafe login? Are you getting an error?

Are you able to connect to the network? Did you try rebooting your phone?

Re: Changed subscription

port3 — Thu, 15 Aug 2024 20:04:53 GMT

selected change on renewal -- did not receive any kind of sim card or

Re: Changed subscription

port3 — Thu, 15 Aug 2024 20:07:13 GMT

the new plan is there, but i need to activate

Re: Changed subscription

computergeek541 — Thu, 15 Aug 2024 20:12:14 GMT

@port3 wrote:
selected change on renewal -- did not receive any kind of sim card or

Existing Public Mobile customers who change plans do not get a new SIM card, nor is a new SIM card needed.