topic Re: June 2023 overpayment in Get Support

June 2023 overpayment

Deeks — Mon, 12 Jun 2023 18:24:45 GMT

Two payments for June 2023 have been charged on my ‘registered payment method’. My credit card statement shows a payment on June 5th and June 6th to Public Mobile, however, my ‘Payment History’ confirms payments were made on June 5th and June 6th, 2023, but no funds have been added to my account. There is zero balance.

Please help me understand what has happened and adjust my account so I have service this month, thanks. @CS_Agent Edit:

Re: June 2023 overpayment

dust2dust — Mon, 12 Jun 2023 18:27:27 GMT

Are your services working? Did both payments total up to your plan cost? Did you do an immediate plan change?

Re: June 2023 overpayment

Deeks — Wed, 14 Jun 2023 07:13:36 GMT

No services are not working. Is there a customer service agent? No one payment is the total of a months service. Was I suppose to do an immediate plan change? I have spoken to Mastercard and am attempting to retrieve a payment. I am seeking an answer and a solution. I would like my account topped up with the funds that were accepted for service. What do I do next?

Re: June 2023 overpayment

softech — Wed, 14 Jun 2023 09:07:58 GMT

@Deeks wrote:
I have spoken to Mastercard and am attempting to retrieve a payment.

@Deeks

You don't meant a charge back to PM's payment, do you? DON'T

again, you can login My Account? Try again using Incognito mode. Does it show your plan cycle date? or you see it showing Subscription ON HOLD? You said Payment history shows the 2 payments? do you mind to post a screenshot?

But if you still have no service, and you want that sort out quick, message support here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: June 2023 overpayment

Deeks — Wed, 14 Jun 2023 21:14:05 GMT

Thank you….I have sent a message to the address you suggested.