topic Stuck with activation in Get Support

Stuck with activation

jwong25 — Tue, 04 Jan 2022 09:59:27 GMT

Trying to activate a new PM plan while transferring an old number from a non-PM account. Have replied "yes" to the transfer message text, but the activation browser page still says "Linking chosen plan to your account" and it's already been half an hour. How do I fix this?

Re: Stuck with activation

esjliv — Sat, 11 Dec 2021 03:48:24 GMT

@jwong25 wrote:
Trying to activate a new PM plan while transferring an old number from a non-PM account. Have replied "yes" to the transfer message text, but the activation browser page still says "Linking chosen plan to your account" and it's already been half an hour. How do I fix this?

@jwong25

It does not sound like you entered any payment info. yet or passed the payment section....so, I would suggest you shut it down, and try again.

When you do try again, open a TAB in incognito mode, this can help with finicky activation issues.

Also, you can make sure your number is portable to Public Mobile, here:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

EDIT: HOLD on, you said you already responded YES to accept the transfer of the phone number to Public Mobile...sorry, than you already activated.

So, what ARE you trying to do...?

Change your plan already? Why so soon?

Where you porting over a number from an account that was ACTIVE?

Re: Stuck with activation

BKNS27 — Sat, 11 Dec 2021 04:25:06 GMT

@jwong25

If you already replied with YES, power off the phone then swap the SIM and wait a few minutes then power the phone back on.

Re: Stuck with activation

softech — Sat, 11 Dec 2021 04:44:52 GMT

@jwong25 you replied within 90 minutes? usually after a YES reply , the porting would complete within 2 hours. So, your 30 minutes wait was still within reasonable time.

However, i think there don't process porting 24/7.. So, if the port still not completed, you might wait till tomorrow morning closer to noon.

There is a number you can call to confirm your porting status. But the office is closed and it is only answer by the system at the moment. You probably want to call tomorrow instead. I will message you the number, check your Community inbox, envelope icon on top right.

Re: Stuck with activation

Anonymous — Sat, 11 Dec 2021 18:42:21 GMT

@jwong25

so You get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

and the webiste Browser freezing,,

so try this

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

re processing the Activate your Public Mobile SIM card

You'll be up and running in just 4 easy steps, Here link

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link.

please include in your message,
phone number,
which carrier,
Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Re: Stuck with activation

softech — Sat, 11 Dec 2021 23:20:38 GMT

@jwong25 how was it fixed in the end? just want to make sure everything is working now and would like to know what was missed in the beginning