topic Re: 5G not working on iPhone 14 Pro Max in Get Support

5G not working on iPhone 14 Pro Max

TeddyXIII — Wed, 14 Jun 2023 21:49:28 GMT

I have recently switched to Public Mobile and I have signed up for the 5G Plan, it's been a few days now and everywhere I go, I only seem to be connecting to the Public Mobile network via LTE. I have done network resets and everything else in between, is this something that other people are experiencing or am I alone on this one?

The iPhone 14 is fully unlocked and worked with my previous carrier Bell on 5G no problem.

Re: 5G not working on iPhone 14 Pro Max

softech — Wed, 14 Jun 2023 18:51:01 GMT

@TeddyXIII is 5G or Automatic selected on iPhone?
Settings > Cellular > Cellular Data Options > Voice and Data or Settings > Mobile Data > Mobile Data Options > Voice and Data

Also make sure your Carrier profile is updated

Settings > General > About.
Follow the onscreen instructions to install your carrier update.

Re: 5G not working on iPhone 14 Pro Max

Handy1 — Wed, 14 Jun 2023 18:52:22 GMT

@TeddyXIII Do you have cellular data set to 5G also note if your. Not in 5G area you will have to rely on 4G:LTE

Re: 5G not working on iPhone 14 Pro Max

LitlLdy — Wed, 14 Jun 2023 18:51:51 GMT

@TeddyXIII wrote:
I have recently switched to Public Mobile and I have signed up for the 5G Plan, it's been a few days now and everywhere I go, I only seem to be connecting to the Public Mobile network via LTE. I have done network resets and everything else in between, is this something that other people are experiencing or am I alone on this one?

The iPhone 14 is fully unlocked and worked with my previous carrier Bell on 5G no problem.

@TeddyXIII , I am on the $15 3G plan for my iPhone 14 Pro & 5G shows up on my phone! Do you have the latest software update 16.5.?

Re: 5G not working on iPhone 14 Pro Max

softech — Wed, 14 Jun 2023 18:53:08 GMT

@TeddyXIII and, even you are on LTE, if you have a 5G plan, your speed will be higher the LTE capped speed of 100Mbps. So, please run a speed test and let us know how fast it is

https://www.speedtest.net/apps

Re: 5G not working on iPhone 14 Pro Max

LitlLdy — Wed, 14 Jun 2023 18:53:24 GMT

@softech , @Handy1, how do you type so fast when there were no responses before mine & boom there you are after I click send? 🤣

Re: 5G not working on iPhone 14 Pro Max

softech — Wed, 14 Jun 2023 18:54:03 GMT

@LitlLdy haha. I type slow!!

Re: 5G not working on iPhone 14 Pro Max

Handy1 — Wed, 14 Jun 2023 18:55:13 GMT

@LitlLdy I don’t know about that, maybe it was your nice pics that slowed it down

Re: 5G not working on iPhone 14 Pro Max

LitlLdy — Wed, 14 Jun 2023 18:55:46 GMT

@softech wrote:
@LitlLdy haha. I type slow!!

@softech , ohh boy then I’m a turtle! 🤣 I’m typing from an iPad on my lap so takes me a bit! 😂

Re: 5G not working on iPhone 14 Pro Max

TeddyXIII — Wed, 14 Jun 2023 18:56:27 GMT

Hey @softech !

I tried giving that a go and I got no luck on trying to do a carrier update 👎

Re: 5G not working on iPhone 14 Pro Max

TeddyXIII — Wed, 14 Jun 2023 18:57:45 GMT

I am always typically in a 5G area as i work Downtown and also live Midtown. I checked to see if 5G was in my area prior to switching and the coverage map confirmed that I was in a 5G area

Re: 5G not working on iPhone 14 Pro Max

softech — Wed, 14 Jun 2023 18:58:08 GMT

@TeddyXIII what carrier version you have?

@LitlLdy what version do you have ?

Re: 5G not working on iPhone 14 Pro Max

Handy1 — Wed, 14 Jun 2023 18:59:46 GMT

@TeddyXIII Are you indoors ? If you go outside does it show 5G if the signal strength is not strong enough it will drop to LTE

Re: 5G not working on iPhone 14 Pro Max

LitlLdy — Wed, 14 Jun 2023 19:00:42 GMT

@softech wrote:
@TeddyXIII what carrier version you have?
@LitlLdy what version do you have ?

@softech , I have 54.0.1 on my iPhone 14 Pro, which has been this way for quite awhile now! No updates!

Re: 5G not working on iPhone 14 Pro Max

TeddyXIII — Wed, 14 Jun 2023 19:07:12 GMT

@Handy1 @LitlLdy @softech

First of all, thank you all for how blasted quick you are support wise!

I am running on carrier Public Mobile 52 but it isn’t letting me update.

I’ve gone outside to see if anything has changed and indeed, still LTE.

I am running on iOS 16.1.1 which I should probably do an update but I don’t see how that would affect my network speed.

Re: 5G not working on iPhone 14 Pro Max

softech — Wed, 14 Jun 2023 19:09:04 GMT

@TeddyXIII the older OS shouldn't affect your speed, but maybe that is the reason you cannot update Carrier profile. Go ahead, update the OS to the latest and greatest first 🙂

and use the speed test to confirm the speed, I expect you to have good LTE speed, a lot more than 100Mbps

Re: 5G not working on iPhone 14 Pro Max

LitlLdy — Wed, 14 Jun 2023 19:09:55 GMT

@TeddyXIII , please update your software to 16.5. Plus there’s security updates with it. Then your carrier profile will update.

Re: 5G not working on iPhone 14 Pro Max

TeddyXIII — Wed, 14 Jun 2023 19:11:08 GMT

I just did a speed test and it hit me with a very underwhelming 41.1Mbps. I am going to do a OS update and see if that is the cure to my 5G-less Blues!

Re: 5G not working on iPhone 14 Pro Max

BKNS27 — Wed, 14 Jun 2023 19:35:21 GMT

@LitlLdy @TeddyXIII

iOS 17 is just around the corner and hopefully it will fix some of the bugs.

Re: 5G not working on iPhone 14 Pro Max

TeddyXIII — Wed, 14 Jun 2023 20:21:17 GMT

YOU ARE A LEGEND!
Thank you so much!

I accidently clicked on another response as the solution but I owe you a coffee or something!